Getting your custom gear
We know you're keen to get your hands on your personalised embroidery and printed apparel from Customline Embroidery and Printing. Here's everything you need to know about our delivery options, timeframes, and how we handle things if a snag pops up. We're committed to getting your order to you smoothly and efficiently.
Delivery options that suit you
At Customline Embroidery and Printing, we offer a few different delivery options to make sure you get your goodies just how you like 'em:
- Standard Express: Our reliable, everyday option for getting your order delivered right to your door.
- Express: Need it faster? Choose express delivery for quicker turnaround.
- Local Pickup: If you're in Melbourne, swing by and pick up your order yourself. Just select this option at checkout.
Delivery timeframes
We aim to get your custom creations to you as quickly as possible. Here's a general guide to our delivery timeframes:
- Melbourne: Expect your order to arrive within 5 to 7 working days.
- Rest of Australia: Please allow 5 to 10 working days for delivery.
Please note: These are estimates and can vary depending on order volume and public holidays.
Shipping costs
We like to keep things simple when it comes to shipping costs:
- Free Shipping: Orders over $100 qualify for free standard shipping!
- Orders under $100: [Insert flat rate shipping cost here] applies to orders under $100.
Delivery hiccups?
Sometimes, things don't go exactly to plan. If you experience any issues with your delivery (delays, lost packages, etc.), please don't hesitate to contact us. We'll do our best to sort it out for you. Our return policy can be found on our contact page.